The official blog of the Lung Institute.
A featured series where Lung Institute employees tell their stories #WhatIsMyWhy
I studied public health in college, so I’ve always been interested in the health field. When I graduated, I looked at a few different companies, and when saw the Lung Health Institute, I thought what they were doing was new and interesting, and I wanted to be a part of it.
I have family members who smoke, and if they were ever diagnosed with COPD or another lung disease, I think it’s awesome that they could be treated here and I could share that with them.
Providing Treatment Options
I started in the patient care department and was able to speak with patients on the phone and learn about their experiences throughout the U.S. and even Canada and Mexico. It’s cool seeing how our treatments can reach so many different patients from all over the world.
Just being able to see the emails that go out on a weekly basis and hear our testimonial videos is great. Every time one comes out, I watch it. I also have a folder in my email for positive updates sent from clinic members or our patient team. It’s nice to have a reminder of all the awesome things we’ve been doing.
One of my favorite things about working here, and my initial attraction to the company, is that we do cellular treatment in a different way. Also, I love how we can make it accessible and friendly so it doesn’t seem like a scary thing for patients who would want to come in. Also just the fact that we’re all over the U.S. makes us accessible, too,
Making a Difference with Data
My other favorite part is the people. Now that I’m no longer on the patient relations side, I help support the team in so many ways with the company culture and different events going on, and also with the reporting to make sure everyone knows how our company is doing on a day-to-day basis. I enjoy being able to support our team members with all that information and making sure they’re aware of what’s going on.
Since I do data, you can catch certain things and immediately tell a patient coordinator. If I see mistakes like a wrong treatment date in an email that’s sent out, I can usually find it right away. Our systems have become more and more sophisticated too, so it’s not just me checking those things, but the back end system, too. There’s just so many different sets of eyes. After all, if the data is incorrect, that patient could experience bad customer service, so I’m on the back end of making sure patients have a good experience.
I’ve gained a lot of knowledge at Lung Health Institute about cellular treatments that I definitely didn’t have three years ago, and it’s been really awesome to become educated in a field that even physicians don’t have a lot of information about. I use that knowledge as a foundation for everything I do, so I’m not doing my job separately from the patients. I may not be in direct contact with them, but everything I do affects them.