The Information We Collect
When you use our Lung Health Institute website we may collect information by various methods including information actively provided by our lead providers, customers and information arising from customer surveys and general feedback. The types of personal information we collect include name, initials, contact information including telephone or email if you provided it, identification information, credit information and other data types as appropriate. Credit card information is used for billing purposes only. We may also collect not personally identifiable information such as user behavioral information such as browser type, device/user activity (login/logout activity, number of visits, click stream, navigation, errors, crash rate and other user activities, IP address, time spent on the website). The information we collect through certain services, including but not limited to Google Analytics, helps us monitor our website, analyze data and improve content. Lung Health Institute has established appropriate physical, electronic and administrative safeguards to protect information we collect from our users.
We may record calls and/or chats to or from our patient coordinators/customer service representatives for purposes of accuracy, performance reviews, training and general quality assurance.
How We Use This Information
Lung Health Institute does not sell your information to third parties but may use third parties to analyze the data we have collected, direct marketing campaigns and tailor content. We may use the information we collect for marketing purposes. You may opt out of direct marketing by contacting our Privacy Officer:
201 E. Kennedy Blvd, Suite 700
Tampa, FL 33602
Attn: Privacy Officer
This information is used to aid in the provision of our various products and services, including customer service, accounting, billing, collections and the marketing of other products and services. The Lung Health Institute may use aggregate or anonymous information for various uses for itself and authorized third parties.
Who We Share This Information With
The Lung Health Institute does not share personal information with any third parties except as disclosed in this policy. The Lung Health Institute may provide personal information to the Lung Health Institute subcontractors and professional advisers (which shall be bound by privacy obligations) to assist the Lung Health Institute uses disclosed herein, and in certain limited legal purposes also bound by HIPAa/HITECH Privacy requirements. Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.
Individuals may review their personal information contained in the Lung Health Institute files by contacting the Lung Health Institute Privacy Officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections. Information is retained as reasonably useful for business purposes or as necessary to comply with our legal obligations, resolve disputes or enforce agreements.
Telephone Numbers and Calls
By providing your telephone number to the Lung Health Institute on the online contact form, you acknowledge and agree that you may receive a telephone call from the Lung Health Institute, at the number you provided on the online form, to receive information regarding the treatments offered at the Lung Health Institute and calls may be recorded for quality purposes. Such telephone calls may be placed by an automatic telephone dialing system and/or may contain pre-recorded messages. By providing your mobile number to the Lung Health Institute, you further acknowledge and agree that you may receive text messages (SMS) from the Lung Health Institute at the number you provided to the Lung Health Institute. Protected Health Information will not be requested by the Lung Health Institute. If you choose to respond with Protected Health Information you agree to release the Lung Health Institute from any liability related to such disclosure. Be advised that any telephone calls and/or text messages are strictly informational and/or transactional in nature. The Lung Health Institute therefore does not accept liability for any errors or omissions in the contents of email messages, or any responding emails that contain confidential patient information, which arise as a result of email transmission. This statement is required by Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521.
Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time.
For More Information or to Report a Problem
If you have any questions about your rights, our duties or our practices and procedures regarding Protected Health Information, please call Lung Health Institute’s Privacy Officer at the number below. You may also obtain a copy of this notice on our website at LungInstitute.com. If you believe your privacy rights have been or are being violated, you may complain to Lung Health Institute and to the Secretary of the Department of Health and Human Services. Complaints to the Secretary must be filed in writing on paper or electronically and must be made within 180 days of when you became aware of or should have been aware of, the incidents giving rise to your complaint. At Lung Health Institute, you may contact our Privacy Officer by calling 813-649-8415. By law, you cannot be penalized for filing a complaint.